It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes removing an item, changing the delivery address or payment method. All packages are sent via the method you select from our warehouse in Nicosia, Cyprus. Your order will be sent within 2 working days after it has been placed.
We ship all over the world, and the freight charge depends on your delivery address. Usually, for orders shipped locally, the cost per book is 2 euro, except for heavy items. For abroad, the usual cost of shipping is 4 or 5 euros for normal mail and 6-8 euros for registered mail. Contact us if you want your order delivered via courier.
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.
When we receive the product, we will refund the value of the purchased product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise, it will not be possible to obtain a refund.
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details, we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim.
Please enclose a return form with the returned products. You can download the return form here.
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.