Help Centre / F.A.Q.

Browse F.A.Q. Topics

General Questions

  • Why do you need my telephone number?
    A valid daytime contact telephone number is required if you requested expedited delivery. The telephone number will not be used for any other purpose other than to be given to the delivery driver.

Orders

  • Can I cancel my order?
    If you wish to cancel your order, please notify us through our online contact form no later than 48 hours after placing the order. Please note that we can only cancel items if they have not yet shipped. On workdays, items ship from our facilities 12-18 hours from receiving the order and on weekends, 48 hours.
  • Can I place my order across the telephone?
    We can only process orders placed through the website. This policy ensures that we can accept your orders quickly and that your details are kept secure throughout the ordering process.
  • I’m missing an item from my order, what do I do?
    If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

Payment

  • Which payment options are available to me?
    We accept payments made with PayPal. We cannot accept orders paid for by cheque, postal order or proforma invoices.

Returns

  • I have received my order and wish to return an item – how do I go about this?
    Please keep in mind that we do not accept returns once items have been shipped from our facilities. However, pre-orders can be cancelled as long as they have not yet been shipped to customers.
  • How can I return an incorrect, faulty or damaged item?
    We have strict quality control conditions and we guarantee that all dispatched books are in excellent condition. Should you receive any items that you did not order, or that prove to be faulty, please contact us via the online contact form giving details of your order. Please note that it is the customer's responsibility to ensure safe return of the item and unless the item is faulty or incorrect then this is at the customer's expense. Please contact us prior to returning the goods to us.
  • Can I exchange an item?
    Sorry, we are currently unable to exchange items.

Shipping

  • How much is shipping?
    We are delighted to be able to offer free shipping on all direct orders, regardless of size, value or destination. This applies for specific items and only for our US and UK customers. For all other destinations, shipping is calculated based on weight of the item.
  • Can you offer a specific day for when shipping will be made?
    On average, fulfillment takes place within 48 hours of receipt of order assuming that there are no holidays. Please keep in mind that the majority of shipped items are handled by domestic postal services, and we cannot offer a definitive time or date for when shipped items will be made.
  • Are items shipped together, or in separate packages?
    If part of the same order, items are shipped together unless otherwise specified by the customer.
  • Can you provide tracking numbers for packages?
    Orders will not be trackable only when the client selects expedited shipping method. In standard shipment, packages cannot be traced.
  • Will my parcel be charged customs and import charges?
    Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Shopping

  • How can I pay for my order?
    You can use Paypal or make a Bank Transfer to pay for your order. We take your security very seriously, therefore your details are safe with us. Please note that you can pay via PayPal with your credit card even if you don't have a PayPal account.
  • Can you tell me if you’re getting an item back in stock?
    We don't currently have the facility to let you know when an item is due back in stock. However, as soon as an item is available again after being out of stock, the out of stock notification will disappear from the product. You could also look for something similar? All you need to do is type a description into the search box on our website or visit the book store. Our New Arrivals section includes all our latest items, so it's always worth a look!
  • Where can I get a promo code to use on my order?
    We understand that our customers like to get their hands on a great deal from time to time. We'd suggest that you check out the website, we often have really great promos running where you can grab a steal. If it's a discount code that you're after - we send out discount codes to our customers in our newsletters.
  • Can you help me with my promo code?
    You need to enter the code exactly as it was given to you, without any spaces. Type or copy and paste the code into the Promotional Code box (you'll find it on the 'Confirm and Pay' section, beneath the items in your order). Once you've entered the code, click on 'Apply' and it will apply to your order. You'll be able to check this underneath the items as the discount value will have been removed and the price amended. You must enter the discount/promo code when you are checking out as it can't be applied later. If you find that your promo code isn't working then please check the below:
    • Please keep in  mind that you can only use one discount/promo code per order.
    • As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website.
    • Some codes will only work for specific people or for specific countries. The terms and conditions will state if the code can only be used in a certain country. If you've received the code in an email from ARMIDA BOOKS then the code may also be locked to that email address. Make sure you’re trying to use the code using your ARMIDA BOOKS account that has the same email address as we sent the code to.
  • What can I do if the payment for my order is declined?
    If your payment has been declined, then you’ll need to place your order again. We’re not able to reinstate an order once the payment has been declined. To help ensure your order is not declined when placing a new order we suggest checking the following:
    • Check the card details on your ARMIDA BOOKS account to make sure the information is correct, e.g. the expiry date or your billing address.
    • Make sure you enter the security code correctly - that's the three digit number on the back of your card.
    • Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them.
    • If you've checked all of the above, try paying with another card.
    If you've tried all these and are still having problems, contact our Customer Care Team with as many details as you can about the issue - including any error messages you receive and we'll try to resolve it as soon as we can.